COVID-19 Policy

ACTUAL DATA 

Accommodation services can be provided to anyone who has no symptoms of covid-19 and proves that they meet one of the conditions (this does not apply to children under 12 years), which are described in the OS System ON- (T): Vaccination - past disease - (Test)

 

Keeping you and yours safe is ALWAYS our top priority


As a community with wellness at our core, our highest priority is our duty of care to your health, safety and well-being.

The uncertainty surrounding COVID-19 makes it a confusing time to travel. As the situation evolves, we are closely monitoring official guidance from the World Health Organization (WHO) and the Czech Ministries of Health and Tourism and working with local authorities to ensure what we are doing is correct, comprehensive and effective.

Currently, we have devised and implemented an integrated Health and Safety Plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. 

All management and staff members are committed to provide not only a carefree and safe stay to our guests, but also their familiar Felicity experience. Ultimately, we will support you to do whatever you feel is best for you and your loved ones.

Staying with us

If you are planning to stay at Felicity Hotels, we want to reassure you that we are living by our responsible and caring values. This means taking care of our guests and staff members and being consistent with our already high standards around hygiene, sanitization and cleaning. In addition, we are implementing further measures based on the advice of local health authorities.

Our chefs are focused on serving nutritious and delicious fresh food that is prepared safely. Our staff members are taking extra steps in addition to our rigorous cleaning routines to ensure you still enjoy guest room essentials during your stay. Our massage therapists and guest experience makers also remain on hand to keep you healthy and happy.

Upcoming travel plans

Given the ever-changing situation surrounding COVID-19 and travel restrictions, we are constantly reviewing our cancellation policy to ensure you have total flexibility when considering your travel plans.

 

CURRENT RESTRICTIONS VALID IN THE CZECH REPUBLIC

restricts the provision of short-term and recreational accommodation services, so that accommodation services can only be provided:

to anyone who has no symptoms of covid-19 and proves that they meet one of the conditions (this does not apply to children under 12 years), which are described in the OS System ON- (T): Vaccination - past disease - (Test)

 

 

Restriction of public presence in accommodation services establishments
last updated on Monday, January 3, 2022 (02:00)
 
The whole Czech Republic
 
from Monday 3 January 2022 (00:00)
Accommodation services may be open, but guests must not have covidu-19 symptoms, must comply with the ON (point I / 15) and these persons can be accommodated for a maximum of 7 days, to prolong their stay they must once again prove compliance with the ON. Exceptions apply to necessary and already started stays

According to point I / 6 of the MZČR, the provision of short-term and recreational accommodation services is limited,

a) orders the providers of the said accommodation services to ensure the possibility of hand disinfection at the entrance to the accommodation services and in the interior, and also to ensure regular disinfection of the contact areas (handles, handrails, railings, switches),

(b) prohibit a person from using the said accommodation services if

(i) shows clinical signs of covid-19 or,

(ii) with the exception of a child under the age of 12, does not meet the conditions laid down in point I / 15, unless otherwise specified below,

(c) prohibit the providers of the said accommodation services from providing, unless otherwise specified, to a person who, with the exception of a child under the age of 12, does not fulfill the conditions set out in point I / 15; compliance with the conditions set out in point I / 15 is not required if the accommodation services are provided in the course of education exclusively to pupils or students of one school or supervisors or if the department operator ensures that pupils or students of one school and supervisors use other premises than other persons using accommodation services,

d) instructs the providers of the said accommodation services to check the fulfillment of these conditions by a person who must meet the conditions under point I / 15 via the Ministry of Health's mobile application "ČTečka" before starting the accommodation and to prove to the person that the person must meet the conditions under point I / 15; if the person fails to prove compliance with the conditions set out in point I / 15, the provider shall be prohibited from providing accommodation to such a person; persons who can prove the fulfillment of the conditions according to point I / 15 can be accommodated for a maximum of 7 days, in order to extend their stay they must prove their fulfillment of these conditions again,

 

(e) without meeting the conditions set out in points (b) (ii) and (c), accommodation services may be provided:

i) persons who are staying for work, business or similar reasons which cannot be postponed,

(ii) persons staying for reasons of urgent need of care of another person,

(iii) persons who are staying for the purpose of providing them with health services,

(iv) persons who are already accommodated on the date on which this emergency measure takes effect, and for a maximum period agreed before the date on which this emergency measure takes effect;

the rules referred to in point (d) shall apply mutatis mutandis, but the accommodated person shall, instead of fulfilling the conditions set out in point I / 15, prove that he has passed the RTS PCR test for the presence of SARS-CoV-2 virus with a negative result no later than 72 hours,

(f) without meeting the conditions set out in points (b) and (c), accommodation services may be provided in separate buildings:

i) persons who have been ordered with isolation or quarantine,
ii) persons in housing need, whose accommodation was mediated by a territorial self-governing unit,