COVID-19 Policy

Keeping you and yours safe is ALWAYS our top priority

As a community with wellness at our core, our highest priority is our duty of care to your health, safety and well-being.

The uncertainty surrounding COVID-19 makes it a confusing time to travel. As the situation evolves, we are closely monitoring official guidance from the World Health Organization (WHO) and the Czech Ministries of Health and Tourism and working with local authorities to ensure what we are doing is correct, comprehensive and effective.

Currently, we have devised and implemented an integrated Health and Safety Plan foreseeing all measures, specifications and procedures across all hotel departments to address the new COVID-19 and any disease that can be transmitted in the community. 

All management and staff members are committed to provide not only a carefree and safe stay to our guests, but also their familiar Felicity experience. Ultimately, we will support you to do whatever you feel is best for you and your loved ones.

Staying with us

If you are planning to stay at Felicity Hotels, we want to reassure you that we are living by our responsible and caring values. This means taking care of our guests and staff members and being consistent with our already high standards around hygiene, sanitization and cleaning. In addition, we are implementing further measures based on the advice of local health authorities.

Our chefs are focused on serving nutritious and delicious fresh food that is prepared safely. Our staff members are taking extra steps in addition to our rigorous cleaning routines to ensure you still enjoy guest room essentials during your stay. Our massage therapists and guest experience makers also remain on hand to keep you healthy and happy.

Upcoming travel plans

Given the ever-changing situation surrounding COVID-19 and travel restrictions, we are constantly reviewing our cancellation policy to ensure you have total flexibility when considering your travel plans.



restricts the provision of short-term and recreational accommodation services, so that accommodation services can only be provided:


    (a) persons who do not have clinical signs of COVID-19 and demonstrate that

        (i) have undergone, within 48 hours prior to the day of arrival, an RT-PCR test for the presence of SARS-CoV-2 virus with a negative result or a POC test for the presence of SARS CoV-2 virus with a negative result; these persons can be accommodated for a maximum of 7 days, to extend their stay they must again meet the above condition or undergo a preventive antigen test to determine the presence of SARS-CoV-2 virus antigen, which is intended for self-testing or approved by the Ministry of Health for use by a lay person. negative result, or

        (ii) have been vaccinated against COVID-19 and demonstrate that

            a. at least 22 days have elapsed since the first dose of vaccine was administered in the case of a two-dose schedule according to the SPC, but not more than 90 days if the second dose has not been administered,

            b. at least 22 days have elapsed since the first dose of vaccine was administered in the case of a two-dose schedule according to the SPC, but not more than 9 months if the second dose has been administered, or

            c. at least 14 days but not more than 9 months have elapsed since the application of the vaccine dose in the case of a single dose schedule according to the SPC, or

        (iii) have undergone laboratory-confirmed COVID-19 disease, have expired in accordance with the applicable emergency measure of the Ministry of Health and no more SARS CoV-2 antigen test or RT PCR test for SARS-CoV-2 has elapsed since the first positive POC antigen test than 180 days

    b) persons who have been ordered with isolation or quarantine,

    c) persons for the purpose of completing accommodation started before the effectiveness of this extraordinary measure, if they do not have another residence in the territory of the Czech Republic,

    d) persons in housing need, whose accommodation was mediated by a territorial self-governing unit.