Payment conditions
1. Cash payments
Direct cash payment can be made directly at the Hotel Grand reception of the Felicity Hotels, s.r.o. company at the address Spindleruv Mlyn 543 51, Okruzni 183 or by the representative of contracted travel agencies.
After agreed amount has been paid, you will get „Payment confirmation" with all the details of services, which has been ordered and paid for.
2. Noncash payments
2.1. Credit/Debit Card Payment by „Mail Order Form"
After receiving your agreement of offered accommodation we will send per e-mail or per fax a pre-filled „Mail Order Form", where you fill in other necessary details (name, address, credit/debit card number, etc.), sign and send it back per fax. It is possible to send the scaned form per e-mail, but the signature must be part of it. On the basis of the form, the amount will be charged from your credit/debit card and sent „Payment confirmation".
Rem. Fax copies of „Payment confirmations" with stamp and signature are acknowledged completely same as originals.
2.2. Making payment to Felicity Hotels, s.r.o. company bank account at Komercni bank
There is also possibility of making payment direct to Felicity Hotels, s.r.o. company bank account at any Komercni bank branch:
Account details:
Felicity Hotels, s.r.o.
Komercni banka, a.s.
Account Number: 270700670267/0100 for payments in CZK
7976970297/0100 for payments in other currency ( EUR ... )
Swift code: KOMBCZPP
Symbol of Payment: Reservation number
Constant number: 308
After paying the whole amount to our account and the payment will appear, we will send you „Payment confirmation".
2.3. Direct debit by bank account
It is the most common noncash payment, where you will give order in your bank to pay an amount to our bank account (account number - see part 2.2.). In case of urgent booking it is also possible to use this way - you will send us the copy of your account statement per fax after the amount has been paid.
Rem. Order for costs is not acceptable as a confirmation of payment.
If you won´t send your account statement, you need to count with transfer appearance within 3 - 4 working days.
As soon as we will get your bank statement or the amount appears on our account, we will send you „Payment confirmation".
3. Invoice
If you asking for invoice method, the copy of the invoice will be sent per mail or fax and the original by post. In case of asking for issuing the invoice before the payment realization, we will give you pro-forma invoice. The tax document will be made and sent to you after using the services, whereas the date of taxable payment will be the date of last afforded services.
4. Accommodation cancellation / refunds
The cancellation of your booking may be advised per letter, fax or email. The hotel is entitled to submit the booking cancellation which contains names of the guests with their details and the reservation number. In case of cancellation after the deposit has been paid, there is a cancellation fee – the 20% deposit that has been paid from the whole amount.
V případě zrušení objednávky po zaplacení zálohy se účtuje stornovací poplatek ve výši uhrazené zálohy tj. 20 % z celkové ceny za ubytování.
5. Early leaving fee
In case of ending the stay sooner before agreed date of departure, the Hotel Sněžka is entitled to charge a fee of 70% from agreed price for every day, that has been short-cuted.
Valid from 1.9.2006
Done by: Ing. Jiří Jelínek
Confirmed by: Ing. Iva Španihelová - General Manager
